We strive to achieve the highest standard in customer services and customer satisfaction. If for any reason you are not satisfied with your purchase, you have 30 days from the date you originally received it to return it. Simply be sure that we receive the merchandise you wish to return in its original condition with all packaging intact. The original packaging contains a bar code that helps us identify your items with your order, so your account can be credited successfully.
Unfortunately, we are not able to offer exchanges at this time. A new order must be placed for a different style.
To return your order simply:
- Log into your account, click the order number containing the item(s) you wish to return.
- Check the item on the order you want to return. (This option is no longer valid after the 30 day return policy.)
- Click “return checked items” and click the red button at the bottom that says “continue return process.”
- Items must be returned in the original box and packaging. The original packaging contains an LPN bar code that helps us identify your item with your order, so your account can be credited successfully. If you do not have the original packaging, please print the email with your return confirmation number and include it in your shipping box.
- The return address will appear on the final screen of the return process and also in your return confirmation email. No label is provided. Please write the address clearly on your package before bringing it to the courier of your choice.
- Customers are responsible for all return shipping charges. Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment. Any outbound shipping charges paid will not be returned if the item is returned.
It can take around two weeks for your return package to reach us and be processed by our returns team. You will be notified by email once your refund has been applied.
The refund will be applied to the credit card or other method of payment initially used to make the purchase. Please note depending on your financial institution, it may take an additional 2-10 business days after your credit card is applied for it to be reflected on your statement if you used a credit card. Credits issued to a PayPal account should reflect on your account immediately, but according to PayPal, it could still take up to 30 days for you to receive your funds.
*NOTE: In order to ensure your return is in our system and that we issue your refund without delay, you must follow the complete return process by logging into your TinaMaria account (detailed above) to obtain a return confirmation (via email) prior to mailing your return to us. We would also be happy to help you if you should need further assistance. Contact the TinaMaria customer service team by email at firstname.lastname@example.org.